Refund and Return Terms

Refund and Return Terms

Order Cancellation
Orders may be cancelled while they are still pending shipment and have not moved into production.
If cancellation is accepted before the order is dispatched, the full payment will be returned through the original payment method.
Orders that have already been passed to the carrier cannot be cancelled.

Returns
A return request must be made within 14 days from the date the order is received.
Returned items must meet the standards below:

The item must be unused and remain in original received condition.
All original packaging must be returned with the item.
A valid proof of order or purchase confirmation must be included.

Please contact customer support before sending products back. Return instructions must be provided and followed before shipment.
Customers will not pay more than one total shipping charge, which may include the original delivery and return shipping when applicable.
No restocking charges will apply.

Refunds
After the returned item is delivered and inspected, an email confirmation will be sent to show that the return has been reviewed.
You will be informed whether the refund has been approved.
If approved, the refund will be processed to the original payment method, usually within several business days depending on payment processing times.

Delayed or Missing Refunds
If your refund is not visible:

Review your bank account again.
Contact your card issuer, as posting may require extra time.
Contact your bank, since refund timelines may vary.

If the refund still does not appear after these checks, please contact support:
Email: service@orivexxa.com

Return Shipping
Return instructions will be issued after the request is approved.
Customer-preference returns may require the customer to pay return shipping.
For damaged, defective, or incorrectly shipped items, return shipping costs will be covered.