Shipping Policy
Shipping Policy
Processing Time
Most confirmed orders are packed and shipped within five business days.
After the package is dispatched, estimated delivery usually takes 10–20 business days based on destination country and carrier service.
Shipping timelines may be affected by:
• Customs review, inspections, or clearance delays
• Carrier-related transportation delays
• Weather issues, route disruptions, or other operational factors
We appreciate your patience if shipping delays occur.
Shipment Tracking
After dispatch, tracking information will be sent to you by email.
You may use the tracking number on standard international parcel tracking platforms.
For tracking assistance, contact support:
Email: service@nexallune.com
Shipping Fees
All orders are charged a fixed international shipping fee of $2.99 USD.
Shipping Destinations
We provide international shipping worldwide.
If a delivery destination cannot be served due to shipping restrictions, we will contact you and provide an alternative arrangement when possible.
For destination questions, contact support:
Email: service@nexallune.com
Changing the Shipping Address
Address update requests must be made before 11:00 PM (PDT, GMT -7) on the same order day.
After fulfillment begins, changes to shipping details may no longer be possible.
Please contact support immediately if changes are needed.
Email: service@nexallune.com
Alternative Shipping Addresses
Orders may be shipped to an address different from the billing address.
Order Fulfillment Days
Orders are fulfilled from Monday to Friday, excluding public holidays.
Orders placed during weekends are generally processed on the next available business day.
Warehouse & Manufacturing
Products may be shipped from regional warehouses according to inventory levels.
Some products may also be dispatched directly from manufacturing facilities located in the United States, Canada, or Australia.
Customer Assistance
For shipping or tracking support, contact us:
Email: service@nexallune.com