Contact Us

Questions? We are happy to help.

Nexallune is owned and operated by Nanjing Shengfu Banxian Network Technology Co., Ltd.

Customer Support Email: service@nexallune.com

Customer Service Phone: +86-25-85732655

Business Address: Room 2550, Office Building No. 8, Longtan Avenue, Longtan Subdistrict, Qixia District, Nanjing, Jiangsu Province, China

Business Hours: Monday–Friday, 9:00–18:00 (China Standard Time, UTC+8)

For order, shipping, return, or refund questions, please email service@nexallune.com with your order number and as much detail as possible. We respond to all messages within 1–2 business days.

Please note: our business address is our registered office. Do not send returns to this address — once a return request is approved, our support team will send you the correct return warehouse address and instructions.