FAQ

Who operates this website?

Nexallune is owned and operated by Nanjing Shengfu Banxian Network Technology Co., Ltd. You can reach us at service@nexallune.com or +86-25-85732655.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed.

How long does delivery take?

Estimated standard delivery time is 7–12 business days after dispatch, depending on your destination.

How much is shipping?

Standard shipping is free on orders over $69. On orders below $69, a flat shipping fee is calculated at checkout based on your destination.

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package.

Can I cancel or change my order?

You may cancel or change your order within 6 hours of placing it, before processing begins. After that, the order has usually entered fulfillment and can no longer be changed.

What is your return policy?

Eligible items may be returned within 30 calendar days after delivery. See our Return Policy for full details.

My tracking has not updated / my package seems lost. What now?

If your tracking information has not updated for an extended period or your package appears to be lost, please email service@nexallune.com with your order number and we will look into it for you.