Shipping Policy

Processing time

Orders are typically processed within 1–3 business days after payment is confirmed.

Estimated delivery time

Estimated delivery time is 7–12 business days after dispatch, depending on your destination.

Shipping fees

Standard shipping is free on orders over $69. On orders below $69, a flat shipping fee is calculated at checkout based on your destination and selected shipping method.

Fulfillment origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking information so you can follow your package to delivery.

Delays or lost packages

If your tracking information has not been updated for an extended period, or your package appears to be lost, please contact us at service@nexallune.com with your order number. We will work with the carrier to locate your order and arrange a replacement or refund where appropriate.