Return & Refund Policy

We want you to be happy with your purchase. If something is not right, here is exactly how returns and refunds work.

Return window

Eligible products may be returned within 30 calendar days after delivery.

Return eligibility

To qualify for a return, the item must be unused, unworn, and in its original condition with its original packaging. Personalized, custom-made, or final-sale/clearance items cannot be returned unless they arrive defective.

How to request a return

To request a return, email service@nexallune.com and provide your order number, the item you wish to return, the reason for the return, and photos or videos where relevant. Our team will review and reply within 1–2 business days.

Return address

Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

Return shipping cost

For preference-based returns (you changed your mind, ordered the wrong size, etc.), customers are responsible for the return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Refund timing

Approved refunds are issued to your original payment method within 5–10 business days after the returned item has been received and inspected. Depending on your payment provider, it may then take a few extra days for the refund to appear on your statement.

Our commitment

We do not hide behind terms that make a normal, reasonable return impossible. If something went wrong on our end, we will make it right.